Contact Vyno
Questions about an order, a gift idea or a corporate order? Send us a message and our team will get back to you.
Send us a message
If it’s about an existing order, please include your order number.
An order on its way
Tracking is in your shipping email. For anything else, have your order number handy.
Send a messageCorporate & bulk gifts
Client and team gifts, and custom baskets, alcohol-free too.
Talk to the conciergeBefore you write
Still need help? Send us a message.
Where is my order?
Your shipping email includes a tracking link. If you can’t find it, send us your order number through the form above.
What happens if no one is home?
The courier may try to deliver again, but most often the gift goes to a nearby pickup location. We’ll let you know where it can be collected.
How much is delivery?
Delivery is calculated at checkout based on the postal code. Eligible gifts ship across Canada.
Can I include a personal message?
Yes. Add your message in the cart and we print it on a complimentary card.
Will the recipient see the price?
No. Prices never appear in the gift.
Do you offer gift packaging?
Yes. Add a wooden gift box in your cart.
Can you help with corporate or bulk orders?
Yes. Our concierge handles client and team gifts, including custom gift baskets made to order, alcohol-free ones too. Talk to the concierge.
I’m a winery or importer. How do I get listed?
Send us a message through the form with your company details and our team will follow up.