Vyno Support Center
How can we serve you today?
Frequently Asked Questions
We deliver alcoholic gifts to all postal codes within the province of Ontario. Non-alcoholic products can be shipped all across North America.Same day shipping is only available in Toronto.1-2 day delivery is available in Toronto, Mississauga, Brampton, Oakville, Markham, Richmond Hill. Delivery to all other postal codes within the province of Ontario can take between 2 to 10 business days.
- Same Day Delivery | Toronto | $25.00
- 1 to 2 days | Toronto, Mississauga, Brampton, Oakville, Markham, Richmond Hill, Vaughan | $15.00 to 25.00 (depening on the postal code)
- 3 business days | All other postal codes within the province of Ontario | Varies depending on the postal code
We deliver from 9am to 9pm EST from Monday to Friday except for public holidays.
Large corporate orders can also be delivered on the weekends.
For your safety, we do not deliver any order in less than one hour from the time it was placed.
We send you an email when your order is out for delivery, and we also send a notification email when the order is delivered.
Alcoholic beverages may be sold and delivered only to persons who are at least 19 years old. By placing your order, you warrant that you are at least 19 years old and that the person to whom delivery will be made is at least 19 years old and can accept delivery of alcoholic beverages.
The person receiving delivery is required to show identification proving that he or she is at least 19 years old.
In case we wont be able to deliver your order, we will try to coordinate a second delivery free of charge in the city of Toronto to the same address.
Further attempts or address changes are subject to further delivery charges.
Deliveries to outside of the city of Toronto are subject to additional delivery fees after the first missed delivery attempt.
Vyno offers a gifting option when placing an order. Please add your gift message for your recipient in the Gift Message section on the cart page. Your gift message will be printed and delivered along with your gift. For future deliveries, please add your desired delivery date in the Gift Message section. There is no guarantee that your order will be delivered on the exact same day as delivery slot availabilities change. Yet we will try our best to deliver your gift on your desired date.In the checkout process, please add your recipient’s full details on the shipping page and your name and billing details on the payment page as billing information. Please note that the email address that you provide on the first step of the checkout is the email that will receive all the order processing communication including the order details and order confirmation email. Please do not add your recipient’s email address if you do not wish your recipient to receive the order confirmation email.
Vyno Concierge is our exclusive program for corporations and individuals sending gifts in volume. For more information please visit the Vyno Concierge program page in the following link Vyno Concierge.
If you are a Winery, producer, or importer and would like to list your products on Vyno, please contact us from the form below and one of our onboarding agents will be in touch shortly.
We're here to make your experience as seamless and enjoyable as possible. Our friendly and knowledgeable customer support and concierge agents are always available to assist you with any questions or concerns you may have. Don't hesitate to reach out, we're here to help!