Vyno Support Center
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Frequently Asked Questions
We provide premium gifting delivery across all postal codes within Ontario and extend the shipping of selected local Ontario wines nationwide.
Our alcohol free products can be delivered throughout North America.
Additionally, we offer same-day delivery services in Toronto and select cities within the Greater Toronto Area.
Shipping costs vary and will be calculated at checkout based on the provided postal code.
For our customers in Toronto and select cities within the Greater Toronto Area, we offer both same-day and next-day delivery options, along with the flexibility to schedule future delivery dates.
We deliver from 9am to 9pm EST from Monday to Friday except for public holidays.
Large corporate orders can also be delivered on the weekends and during business hours.
For your safety, we do not deliver any order in less than one hour from the time it was placed.
For the perfect touch to your gift, proceed to the checkout page where you can add a personalized gift message.
Explore our tailored messaging and packaging options to elevate your gifting experience.
We send you an email when your order is out for delivery, and we also send a notification email when the order is delivered.
We never include an invoice with the orders. Instead, invoices are emailed directly to the address provided during the order process.
If the recipient is not available to accept the order at the time of delivery, we might leave it with a trusted neighbor or with the concierge of the building, if available.
In case the delivery isn't successful on the first attempt, a second delivery will be coordinated free of charge in the city of Toronto to the same address. Further attempts or address changes are subject to additional delivery charges.
Deliveries outside the city of Toronto will incur additional delivery fees after the first missed delivery attempt.
It's important to emphasize that gifts containing alcoholic beverages can only be delivered to individuals who are at least 19 years old.
Vyno Concierge is our exclusive program for corporations and individuals sending gifts in volume. For more information please visit the Vyno Concierge program page in the following link Vyno Concierge.
If you are a Winery, producer, or importer and would like to list your products on Vyno, please contact us from the form below and one of our onboarding agents will be in touch shortly.
We're here to make your experience as seamless and enjoyable as possible. Our friendly and knowledgeable customer support and concierge agents are always available to assist you with any questions or concerns you may have. Don't hesitate to reach out, we're here to help!